Privacy Policy
Privacy Policy for Iron Rent motorcycle rental Bali: how PT SOUL BIKES INDONESIA collects and uses booking, contact, document, payment and website data.
What this page covers
Privacy at Iron Rent
Iron Rent collects only the information needed to answer your questions, confirm motorcycle availability, prepare a booking, deliver the bike, support the rental and keep clear records for PT SOUL BIKES INDONESIA.
This Privacy Policy explains what information we collect, why we use it and how riders can contact us about personal data.
Information we may collect
Name, phone number, WhatsApp, Telegram or email if you contact us.
Rental dates, location, bike type, selected motorcycle, delivery details and route plans.
Passport, driving license, international permit or other documents required for rental verification.
Payment status, deposit information, invoice or transaction references.
Pages visited, device/browser information and analytics if cookies are accepted.
Messages, photos, damage reports or service communication during the rental.
How we use information
- To answer questions and recommend scooters, sport bikes, big bikes or tours.
- To confirm availability, price, deposit, documents and free Bali delivery.
- To prepare rental agreements, handover, support and return process.
- To handle damage reports, insurance options, claims or deposit questions.
- To improve the website, guides, booking process and customer support.
Sharing and storage
We do not sell personal information. Information may be shared with internal team members, delivery/support staff, payment providers, accounting/legal advisors or authorities when required for rental operation, safety, disputes or legal obligations.
Documents and booking records are stored only as long as needed for rental administration, legal/accounting requirements and dispute prevention.
Your choices
- You can ask what information is required before you book.
- You can request correction of incorrect contact or booking details.
- You can ask us to delete non-essential communication data where legally possible.
- You can disable non-essential cookies in your browser or cookie settings.
Privacy FAQ
Do you sell client data?
No. Iron Rent does not sell rider data to advertisers or third parties.
Why do you ask for license documents?
Motorcycle rental requires verification that the rider is allowed to ride the selected motorcycle class.
Can I book only through WhatsApp?
Yes. Most bookings are confirmed through WhatsApp so all price, deposit and delivery details stay in one chat.
Privacy question?
Contact Iron Rent on WhatsApp and ask for privacy/data support. We will help with booking-related data questions.